Effective Date: 06/12/2025
1. Introduction
At Dreno Micro EMI 365, we are committed to conducting our business with integrity, transparency, and fairness. This Fair Practice Code outlines the principles and standards we follow to ensure that our customers are treated fairly and respectfully.
2. Transparency
- We provide clear and accurate information about our services, fees, and policies before onboarding customers.
- Any changes in terms, fees, or services will be communicated promptly and clearly.
3. Customer Support
- We ensure timely and effective customer support to address queries, complaints, and requests.
- Customers can reach us via email or phone for assistance.
4. Confidentiality and Privacy
- We respect and protect the confidentiality of customer information as detailed in our Data Protection Policy.
- Customer data will not be shared with unauthorized parties.
5. Responsible Use of Customer Data
- We use customer data only for legitimate business purposes related to EMI management and wallet services.
- Data will not be used for unsolicited marketing without explicit consent.
6. Compliance with Laws and Regulations
- We comply with all applicable laws, regulations, and guidelines related to financial services and data protection.
- We ensure KYC and other regulatory requirements are met as per government norms.
7. Complaint Redressal
- We have a system in place to receive, acknowledge, and resolve customer complaints promptly.
- Complaints can be sent via email at support@drenomicroemi365.com or by calling 9833891987.
8. Ethical Conduct
- Our staff and representatives adhere to ethical standards in all dealings with customers.
- No discriminatory practices or unfair treatment will be tolerated.
9. Continuous Improvement
- We regularly review and update our policies and practices to improve customer experience and comply with evolving regulations.
10. Contact Information
For any questions regarding this Fair Practice Code, please contact:
Email: support@drenomicroemi365.com
Phone: 9833891987